Testimonials

In February 2005 MediFlags sent out a questionnaire to its user group. Without any follow up almost 60 questionnaire responses were received and every State in Australia was well represented. The great majority of responses said MediFlags was easy to use, saved time, led to increased confidence in conducting reviews, enhanced the clinical content of reviews and enjoyed good program support. Of particular interest was that many MediFlags clients had received favourable comments from doctors about the presentation of their reports. Some responses claimed that MediFlags had led to an increase in HMR referrals or RMMR contracts.

The questionnaire also sought user concerns and ideas for future product development. As a result new features have been added.

Following are some of the comments received from MediFlags clients. In some cases comments have been paraphrased.

• "Mediflags provides a structured report which is easier to use than a Word template and a good basic framework for medication reviews."
• "A very user friendly program, the format is excellent and I am getting a lot of positive response back from GP's."
• "Each update gets better. The clinical content gives me confidence that I'm not missing something obvious. Doctors commented favourably when they suddenly received reports produced using MediFlags."
• "I think this is the most brilliant software assisting pharmacists in conducting reviews. It holds references, quicktips and enables you to record and re-use references and research. Feedback from Drs has been that reports are clear, concise and informative."
• "MediFlags comprehensive program has helped organise my thoughts and present them in a professional manner as well as saving me valuable time in minimising those repetitive tasks."
• "A huge advantage ... with a level of efficiency that makes HMRs viable."
• "The wording of the clinical statements is excellent."
• "So fast and efficient" (after 2 weeks and 10 HMRs).
• "I LOVE your program, it helps me enormously."
• "... time saving, good report procedures and VERY user and doctor-friendly."
• "I have just produced my first HMR (with MediFlags) and it LOOKS GOOD."
• "I got used to it in one day and it's quite simple to use."
• "MediFlags reduces the time taken to produce a report and prompts me to follow a good sequence to finish the report so as not to forget something (eg. Obs - pathology- drugs-comments). MediFlags' support is very helpful. They took time to explain things which was appreciated by a new user."
• "The format of the report is well accepted by doctors who have commented that reports are easy to read."
• "MediFlags has provided less time needed on paperwork and more time for patients. Great [report] format - easy to decipher."
• "Simple, Consistent and Time saving. Doctors are very receptive to suggestions."
• "MediFlags produces a very neat and professional looking report with little effort."
• "It's a very good program, easy to use, with very helpful support when needed."
• "I chose MediFlags because I found it understandable. It had a good structure, it seemed based on a lot of experience, commonsense and simple logic."
• "MediFlags is fast and has enabled me to produce a much more professional report. Patient report lists are vital (in demonstrating review history to facilities)."
• "MediFlags makes the wording of reports much easier, has given me the confidence to produce reports that are professional enough to send to GPs program and confirms that I'm not missing any obvious advice."
• "It creates a discipline to ensure a well presented collection of data and report."
• "MediFlags has definitely reduced the time needed to produce reviews. It really has benefits in the second year by already having the patient details and report, rather than having to do the whole thing again. The time it saves me writing reports is invaluable."
• "Reports look good and doctors like the format. Flexible information storage features and (sample) comments save time in wording statements for report." RMMR and HMR Qld.
• "I obtained a three year accreditation exemption because of the report quality."
• "[Prompts] a better way of saying things and speeds up report writing and provides access to past reports for updating to a new report."